Frequently Asked Questions (FAQ's)

What is physical therapy?

Physical Therapy is a medical profession and method of healthcare centered on treatment of problems restricting a person’s ability to move and function. Physical Therapists treat a variety of conditions that can affect different systems of the body, including musculoskeletal, neuromuscular, cardiovascular/pulmonary, and integumentary. A variety of treatment methods, exercises, and modalities are used to restore physical function, prevent disability, and improve strength and movement. Physical Therapists also educate patients to take care of themselves and to perform certain exercises on their own. Physical Therapy is a licensed profession and can only be provided by qualified individuals.

Do I need a referral?

The state of North Carolina has “Direct Access” to Physical Therapy, which means that you are not legally required to have a Physician’s referral before seeing a Physical Therapist for an evaluation or treatment. However, some insurance coverage may require you to have a referral or “authorization” before they will approve payment. You should contact your insurance company beforehand to determine the process that they require. It’s important to remember that if you are under the care of a Physician and require Physical Therapy, you have the freedom to choose which physical therapy clinic to receive your treatment from.

Do you accept my Insurance?

We accept most major insurance coverage. Here is a partial list: Tricare, Medicare, Blue Cross & Blue Shield, Aetna, Medcost, Workers Compensation, and more! At the time of scheduling your first appointment we request that you provide us your insurance information so that we may verify your benefits and coverage.

How do I pay for treatment?

We accept payment via cash, check, debit and credit card (Visa, Mastercard, & American Express). Payment is expected at the time of treatment (normally during check-out). If you have insurance coverage there may be a deductible or co-pay required. Before your first visit we will contact your insurance company to verify your benefits for Physical Therapy. Some insurance providers have restrictions on specific treatments. As a courtesy, The Physical Therapy Clinic, Inc. files your primary insurance as well as any secondary coverage. You will be billed for any cost share (if applicable) after your insurance has paid their portion.

What should I expect during my first visit?

During your initial visit, your Physical Therapist will provide you with a thorough one hour exam in a private exam room. Please be prepared to discuss your needs and any pain, lack of mobility or function that you currently have. This evaluation will involve certain range of motion, postural, and strength tests to help your Physical Therapist develop a plan unique to you and your condition.

Do I need to bring my X-Rays or MRI films?

Please bring any interpretation reports from when your X-Ray or MRI was read by a Physician. You do not need to bring the films. Because X-Rays and MRIs do not reveal everything your Physical Therapist needs to know in order to properly treat you, he or she will focus on taking your medical history, conducting a systems review, and performing physical tests and measures which identify potential and existing problems.

May I bring my child with me to my appointment?

Our policy is that only patients are allowed in the treatment rooms and gym. For safety reasons, please make arrangements for your children. This also allows you and our care providers to focus on your treatment during the time you are here.

Can I fill out any New Patient Forms and bring them with me?

Yes! To access our New Patient Forms please click here. Please print them out, complete, and bring with you to your first visit.